Draft — have reviewed

Terms & conditions

Last updated: 12 November 2026. [PLACEHOLDER: update this date whenever the policy changes.]

Draft — have reviewed. This page is a working draft and has not yet been checked by a solicitor or other qualified adviser. Fill in every [PLACEHOLDER], have the text reviewed, then remove this notice before you take payments.

In this policy, "we", "us" and "Magoriums" mean [PLACEHOLDER: legal name, e.g. "Jacob Hampson, a sole trader" or "Magoriums Ltd, company number 00000000, registered in England and Wales"], trading as Magoriums, of [PLACEHOLDER: geographic address, not a PO box]. Email: [PLACEHOLDER: email, e.g. [email protected]].

[PLACEHOLDER if a limited company: "Registered office: [address]. Company number: [number]." If VAT-registered: "VAT number: GB[number]".]

These terms apply to every order placed on magoriums.com and to cards we buy from you. Please read them before you order. Our returns policy, shipping policy and privacy notice form part of these terms. If you are a consumer, nothing in these terms affects your statutory rights.

1. Our products

• Genuine only. We sell genuine, officially produced trading card products. We never sell proxies, replicas or "custom" cards.
• Independent reseller. Magoriums is not affiliated with, endorsed, sponsored or approved by Nintendo, The Pokémon Company, The Pokémon Company International, Creatures Inc. or GAME FREAK inc. Product and character names are used only to identify the genuine products we resell.
• Condition. Raw cards are graded using our published condition guide (NM, LP, MP, HP). Grading by eye is a judgement, so if a card is between two grades we list it at the lower one. Graded slabs are listed with the grading company, grade and certificate number. We do not guarantee any grade a card might receive if you send it to a grading company.
• Photos. Every single over £20 is shown in photos of the actual card. Colours can vary slightly between screens. Where we use a representative image (for example, for sealed product or lots), the listing says so.
• Language and edition. Each listing states the language, set, card number and edition. Please check these before you order.
• Sealed product is sold factory sealed, exactly as we received it. We do not open, weigh or search sealed product that we sell as sealed. The contents of booster packs are random. We make no promise about what any pack or box contains, and the price reflects the sealed product, not any particular card inside it.
• Bundles and lots come with a card list, and the listing describes any lower-condition cards included.

2. Prices and payment

• All prices are in pounds sterling (GBP). [PLACEHOLDER: "We are not VAT-registered, so no VAT is charged." or "Prices include VAT at the current rate."]
• Prices include all mandatory charges. The delivery charge is shown separately before you pay, and you never pay a hidden fee at checkout.
• Payment is taken when you place your order, through [PLACEHOLDER: Stripe / Shopify Payments]. We do not see or store your full card details.
• If we make an obvious pricing mistake (for example, a card listed at £5 instead of £50), we will contact you before dispatch. You can then pay the correct price or cancel for a full refund. We will not dispatch the item at the wrong price and then ask for more money.

3. How the contract is made

1. You choose items, check your order and correct any mistakes, then pay. Placing an order is an offer to buy.
2. We email you an order acknowledgement. This is not yet acceptance.
3. The contract is made when we email to confirm that your order has been dispatched (or that it is ready for collection). If we cannot accept your order, for example because an item has sold elsewhere, we will tell you and refund you in full within [PLACEHOLDER: e.g. 2 working days].

We sell the same stock on other channels. If an item sells out between your order and our dispatch, we will refund you for that item straight away.

4. Limits and pre-orders

• Purchase limits. To keep new releases fair, we may set a per-customer limit on some products. The limit is shown on the listing. We may cancel and refund orders that clearly try to get around a limit, for example several orders placed to the same address.
• Pre-orders show an expected release date. If the manufacturer or distributor moves the date, or cuts our allocation, we will email you as soon as we know. You can cancel a pre-order for a full refund at any time before it is dispatched. If our allocation is cut, orders are filled in the order they were placed, and any order we cannot fill is refunded in full.

5. Delivery

See our shipping policy. Items are our responsibility until they are delivered to you, and ownership passes to you once we have received full payment.

6. Cancelling, returns and faulty items

See our returns & refunds policy. It covers your 14-day right to cancel and your rights under the Consumer Rights Act 2015 if an item is faulty or not as described.

7. Selling your cards to us

• Our offer is based on your description and photos. It is valid for [PLACEHOLDER: e.g. 7 days], and it depends on the cards matching that description when we receive them.
• If the cards are not as described (for example, in worse condition, a different edition or not genuine), we will send you a revised offer. If you turn it down, we will return the cards to you at [PLACEHOLDER: our cost / your cost] within [PLACEHOLDER: e.g. 5 working days].
• You confirm that you own the cards, or have the owner's permission to sell them, that they are genuine as far as you know, and that you are 18 or over or have a parent or guardian's consent. We may ask for ID for high-value purchases. We report suspected stolen goods to the police.
• We pay by bank transfer within [PLACEHOLDER: e.g. 2 working days] of accepting the cards, or as trade credit if you chose it. Trade credit has no cash value and [PLACEHOLDER: expires after X months / does not expire].
• Until we pay you, the cards remain yours. While they are with us, we take reasonable care of them.

8. Our liability

• We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill.
• We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your statutory rights as a consumer.
• If you are a consumer, we only supply products for domestic and private use. We are not liable for loss of profit, loss of business or loss of business opportunity. That includes any expected gain from reselling or grading a card.
• Business customers: where you buy in the course of a business, the 14-day cancellation right does not apply, and to the extent allowed by law our total liability for an order is limited to the price paid for that order.

9. Events outside our control

If something outside our reasonable control delays your order, such as carrier strikes or severe weather, we will tell you as soon as possible and do what we can to limit the delay. If the delay is likely to be significant, you can cancel and get a full refund for any items you have not received.

10. Reviews

We welcome honest reviews. We never write fake reviews, pay for positive ones or hide negative ones. If we ever offer an incentive to leave a review, it will not depend on the review being positive, and it will be disclosed.

11. Complaints and disputes

If something goes wrong, please email [PLACEHOLDER: email]. We aim to reply within [PLACEHOLDER: e.g. 1 working day] and to resolve most issues within 14 days. For independent advice, you can contact the Citizens Advice consumer helpline (citizensadvice.org.uk/consumer).

12. General

• We may update these terms from time to time. The terms that apply to your order are the ones shown on the site when you placed it.
• If a court finds part of these terms unlawful, the rest still applies.
• These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can bring legal proceedings in your local courts, and the mandatory consumer law of where you live still applies.