Draft — have reviewed

Returns & refunds

Last updated: 12 November 2026. [PLACEHOLDER: update this date whenever the policy changes.]

Draft — have reviewed. This page is a working draft and has not yet been checked by a solicitor or other qualified adviser. Fill in every [PLACEHOLDER], have the text reviewed, then remove this notice before you take payments.

In this policy, "we", "us" and "Magoriums" mean [PLACEHOLDER: legal name, e.g. "Jacob Hampson, a sole trader" or "Magoriums Ltd, company number 00000000, registered in England and Wales"], trading as Magoriums, of [PLACEHOLDER: geographic address, not a PO box]. Email: [PLACEHOLDER: email, e.g. [email protected]].

1. Summary

• If you are a consumer buying online, you can cancel your order for any reason within 14 days of receiving it.
• After you tell us, you have another 14 days to send the items back.
• We refund you, including standard delivery, within 14 days of getting the items back (or proof that you have posted them).
• If an item is faulty, damaged or not as described, including a card in worse condition than its listed grade, we pay the return postage and you get a full refund or a replacement.
• None of this affects your statutory rights.

2. Your right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period ends 14 days after the day on which you, or a third party other than the carrier who you name, takes physical possession of the goods.

If one order contains several items that arrive separately, the 14 days run from the day you receive the last item.

You can also cancel after you have placed an order but before it arrives. If we have already posted it, return it unopened when it arrives and we will treat that as a cancellation.

This right applies to consumers, meaning individuals buying mainly for purposes outside their trade or business. Business customers (for example, other shops or traders) should see our terms & conditions.

3. How to cancel

To cancel, tell us clearly that you have decided to cancel before the 14-day period ends. You can:

• email [PLACEHOLDER: email] with your name, order number and the items you are cancelling; or
• write to us at [PLACEHOLDER: geographic address].

You can use the model cancellation form below, but you do not have to. If you email us, we will confirm by email that we have received your cancellation.

4. Sending items back

Please send the items back to [PLACEHOLDER: returns address] without undue delay, and in any event no later than 14 days after the day you tell us you are cancelling. You meet the deadline if you post the items before the 14 days end.

You pay the cost of returning items you have changed your mind about. As a guide, returning a single card by Royal Mail Tracked costs about [PLACEHOLDER: £X.XX], and returning a booster box costs about [PLACEHOLDER: £X.XX]. We recommend a tracked service and packing cards the way we sent them (sleeve, top-loader and a rigid mailer), because items are your responsibility until they reach us. If an item is faulty or we sent the wrong thing, we pay for the return (see section 8).

5. Refunds

If you cancel, we will refund all payments we received from you, including the cost of delivery. The exception is extra delivery costs if you chose a delivery type other than the cheapest standard delivery we offer.

We will make the refund without undue delay, and no later than:

• 14 days after we receive the items back, or
• if earlier, 14 days after you give us evidence that you have sent them back, or
• if no items had been sent yet, 14 days after the day you told us you were cancelling.

We refund using the same payment method you used, unless you have expressly agreed otherwise. You will not pay any fees for the refund. We may withhold the refund until we have received the items back or you have supplied evidence that you have sent them back, whichever is earlier.

6. Sealed product, graded slabs and handling

You may handle the items as you would in a shop, to check what they are and that they are as described. We may reduce your refund to reflect any loss in value caused by handling that goes beyond this. For trading cards this mainly means:

• Sealed product (booster packs, booster boxes, Elite Trainer Boxes, collection boxes): the factory seal is part of what you are buying. Once a pack is opened or the seal is broken, the product cannot be resold as sealed, and its value may drop to the value of whatever cards are inside. If you return opened sealed product, we may deduct up to the full loss in value. Please check the outer packaging without breaking the seal.
• Graded slabs: cracking open a slab, or tampering with the case or label, removes the grade. We may deduct the difference between the graded and the ungraded value.
• Raw singles: return them in the sleeve and top-loader they came in. If a card comes back in worse condition than when we sent it (for example, new creases, whitening or marks), we may deduct the difference in value between the two grades, using our condition guide.

If we make a deduction, we will explain why and show you photos.

7. When the right to cancel does not apply

The 14-day right to cancel does not apply to:

• items made to your specification or clearly personalised. [PLACEHOLDER: confirm whether you will offer anything like this, e.g. custom-built lots assembled to a list you send us. Delete this bullet if not.]
• purchases made in person, for example a London hand-over where you inspect and pay for the cards on the spot. You still have your rights for faulty or misdescribed items.
• [OPTIONAL PLACEHOLDER: live box breaks or pack openings.] If you buy a spot in a live break that we open on stream at your request, and you agreed before the break that it would start straight away and that you would lose the right to cancel once it was done, you cannot cancel after the break has taken place. The cards you receive from the break are still covered by section 8. Reviewer: check that this wording is right for breaks sold on this site. Breaks sold on Whatnot or TikTok Shop follow that platform's rules.

We will never refuse a cancellation simply because an item was in a sale or on offer.

8. Faulty, damaged or not-as-described items

Under the Consumer Rights Act 2015, what you buy must be as described, of satisfactory quality and fit for purpose. For us, "as described" includes the condition grade, language, set, card number, edition and any photos in the listing. These rights apply whether you bought online or in person, and they are separate from your 14-day right to cancel.

• Within 30 days of receiving an item, you can reject it for a full refund if it is faulty or not as described. For example, a card listed as NM that arrives LP, the wrong card, or a sealed product whose seal was broken when it reached you.
• After 30 days (and within 6 months), you can ask us to repair or replace the item. For a single card that usually means a replacement copy in the same condition, if we have one. If that is not possible, or does not fix the problem, you can have a refund or a price reduction.
• For faulty or misdescribed items, we pay the return postage. Email us first and we will send a prepaid label or refund your postage.

Damaged in the post: the items are our responsibility until they are delivered to you (or to someone you name). If a parcel arrives damaged, please photograph the packaging and contents before you remove anything, and email us within [PLACEHOLDER: e.g. 48 hours] so we can claim from the carrier. Telling us later does not remove your rights, but quick photos help us resolve it fast.

Authenticity: we only sell genuine products. If you believe an item is not genuine, contact us and we will investigate. If it is not genuine, you get a full refund including all postage.

9. Orders through marketplaces

If you bought from us on eBay, Cardmarket, Vinted, TikTok Shop or Whatnot, please start a return through that platform so that its buyer protection applies. Your legal rights described above still apply on top of the platform's own rules.

10. Model cancellation form

Complete and return this form only if you wish to cancel the contract. You can copy it into an email.

Questions

Email [PLACEHOLDER: email]. We aim to reply within [PLACEHOLDER: e.g. 1 working day].